Support Ticket Guide
Additional information
Ticket Types
Prepare Ticket Details
Before submitting a ticket, please prepare the following information so we can locate and resolve the issue faster:
• Account email (the email used during registration)
• Issue description (please describe the situation in detail)
• Error information (console screenshot or complete error log)
• Reproduction steps (the full workflow that triggers the issue)
• Occurrence time (approximate time when the issue first appeared)
Send Ticket Email
After preparing the information above, send it to our support mailbox:
sanddydavid245@gmail.com
Wait for Processing
After your ticket is submitted, we will process and reply within 48 hours
• Business hours: Monday to Friday, 09:00 - 18:00 (CET/CEST)
• For urgent issues, prefix the email subject with “Urgent + short issue summary”.
FAQ
❓ What is the ticket response time?
During business hours, we aim to reply within 48 hours. Responses may be slightly delayed during peak periods.
❓ How can I mark a ticket as urgent?
Add “Urgent” at the beginning of the email subject, for example: “Urgent + API timeout issue”. We will prioritize it.
❓ Will I be notified after the ticket is resolved?
Yes. We will reply by email with the result. Please check both your inbox and spam folder.
Additional information
Currently, support is provided by email ticket only. For urgent cases, please describe the situation clearly in your email.